RATES &
FAQS
Session Rates
$100
55 minutes sessions
Payment due at time of service
Payment can be made in cash or via credit/debit card
* Session rate based on self-pay clients
Cancelations
24-hour notice required
Cancel via phone, email, text, or in client portal
$30 fee assessed for missed appointments or appointments cancelled without timely notification
Insurance
Resiliency Road has partnered with Alma and Headway to streamline the billing and insurance processes and to expand the insurance providers available to our clients.
Insurances Accepted
We have partnered with organizations to expand what insurances we can accept. Please find your insurance provider below and follow the link to book a session. Currently, only Brandi is covered through Alma and Headway provided insurances. If you don't find your insurance or want to self-pay, you can use the "Book Session" button on the top of the page also.
Insurance Accepted
Aetna (TX)
Blue Cross/Blue Shield (TX & PA)
Cigna (TX)
Highmark BCBS of PA
Keystone Health Plan West (PA)
Medicare (TX & PA)
Multiplan (TX)
Optum (TX)
Palmetto GBA (Railroad Medicare)
Premiere Blue Shield (PA)
Traditional Indemnity Participating
United Healthcare (TX & PA)
Book a session with Brandi or Jacob through Resiliency Road to use the insurances above.
Alma Insurance
Aetna
Allied Benefit Systems - Aetna
Allied Benefit Systems - Cigna
Christian Brothers Services - Aetna
Cigna
EVHC - Aetna
EVHC - Cigna
Health Scope - Aetna
Highmark Blue Cross Blue Shield
Lucent Health Solutions - Cigna
Luminare Health - Aetna
Luminare Health - Cigna
Meritain
Nippon
Trustmark Health Benefits - Cigna
Trustmark Small Business Benefits - Aetna
Book a Session with Brandi through our partner, Alma to use the insurances above
Headway Insurance
Aetna (TX & PA)
Aetna Medicare Advantage (TX & PA)
Ascension (SmithHealth) (TX)
BlueCross and BlueShield of Texas
BlueCross and BlueShield Medicare (TX)
Capital Blue Cross (PA)
Carelon Behavioral Health (TX & PA)
Cigna (TX & PA)
Devoted Health Medicare Advantage (TX & PA)
Geisinger Medicare Advantage (PA)
Humana Medicare Advantage (TX &PA)
Independence Blue Cross (PA)
The Health Plan (PA)
United Healthcare Medicare Advantage (TX & PA)
Book a Session with Brandi through our partner Headway to use the insurances above
Payment Policies
Payment at Time of Service
Clients who carry insurance should remember you are responsible for any deductibles or copays at time of service and thereafter any unpaid balance. Insurance does not cover all issues/conditions/problems that bring people to counseling. It is your responsibility to verify the specifics of your coverage.
Acceptable forms of payment are exact-amount cash (for in-person visits), or credit/debit card.
Rate Inclusion
The therapist charges his/her hourly rate in quarter hours for phone calls over 10 minutes in length, email correspondence, reading assessments or evaluations, writing assessments or letters, and collaborating with necessary professionals (with your permission) for continuity of care. All costs for services outside of session will be billed.
Additional Fees
There are specific situations that could incur additional fees, such as court appearances, preparation and conversations with other medical facilities on your behalf, or medical record transfers. Full disclosure of additional fees can be found on our policies page.
Health & Safety Code
In accordance with House Bill 4224 (89th Regular Session), which went into effect on Sept. 1, 2025, consumers can:
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To request the consumer’s health care records, submit a written request. You can learn more in our Confidentiality and Policies
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Contact the Council, as found on the Council's Contact Us webpage
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File a consumer complaint with the Office of the Attorney General’s Consumer Protection webpage
Good Faith Estimate
Resiliency Road adheres to the No Surprises Act & Good Faith Estimate - learn more and read the policy by clicking the button below.
You are the greatest project you will ever work on. Restart. Reset. Refocus. As many times as you need. Just don't give up.
- Unknown
Is everything confidential?
Anything said in therapy is confidential and may not be revealed to a third party without written authorization. However, there are a few exceptions/limitations designed for your safety.
More information on confidentiality can be found on our policies page here.
Limitations for your safety:
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Abuse of a child or elderly
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Harm to self or others
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Criminal activity
How long will therapy last?
Therapy sessions are typically weekly or biweekly depending upon the nature of the presenting challenges and insurance authorizations. It is difficult to initially predict how many sessions will be needed. You and the therapist discuss from session to session what the next steps are and how often therapy sessions will occur.
Highlights:
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Weekly or biweekly
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Duration is discussed during initial session
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Continued discussions on next steps
Does Insurance affect confidentiality?
While having a diagnosis can be helpful for mental health, know that a therapist is required to give a mental health disorder diagnosis to your insurance provider, as it goes in your medical record. The clinical diagnosis is based on your current symptoms even though you may have been previously diagnosed. The therapist and client will discuss your diagnosis during the session.
Key items disclosed to your insurance company:
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Dates and times of service
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Diagnosis
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Additional information, if requested
Frequently Asked Questions
You might still have questions about counseling and if Resliency Road Clinical Services is the right fit for you.
Do you prescribe medicine?
Resiliency Road is a counseling service. We do not prescribe medications. If you need medication, you will need to see a psychiatrist or psychiatric nurse practitioner.
Do you offer in-person and virtual sessions?
Yes. If you live in Texas or Pennsylvania, we offer telehealth sessions. We offer in-person sessions at our Longview, TX office. Telehealth sessions are offered to any resident of Texas or Pennsylvania.
Is your office ADA accessible?
Our office in Longview, Texas, is located on the second level of a building and is only accessible via stairs. However, our services are available to all persons, including those unable to climb stairs, via telehealth sessions.
